Conditions of stay

Booking confirmation

The validity of the reservation, to all intents and purposes, is subject to payment of a deposit which can be run by money order to our address or by bank transfer to the following current accounts:


Banca Popolare di Verona Filiale Malè

IBAN: IT31 Z050 3435 0000 0000 0080 790

Swift/Bic Code: BAPPIT22XXX

Abi: 05034

Cab: 35000

C/C: 80790  

CIN: Z .


The day of arrival the rooms will be at your disposal from 15.00.

Should you arrive after 20:00, please let us know.

In case of late arrival we have to charge 100% of the price of the whole booked period.


On the day of departure please vacate your room by 10.00. Early departure: in case of early departure we have to charge 100% of the price of the whole booked period.


We prefer cash. But also you have the ability to adjust your account by credit card or debit card (VISA, MAESTRO, MASTERCARD, EUROCARD, ED card). checks accepted.

Cancellation / Termination

Reservations can only be canceled in writing. For cancellations we give possibility to recover the amount of the deposit for a stay in another period.

In general they apply the EU rules for cancellation of hotel stays and travel. If you were to cancel a stay hotel or stay late to start or stop in advance, you will be billed for hotel accommodation for the entire booked period or held respectively the deposit. International cancellation conditions apply. (Competent court: Trento)


We accept pets in the hotel but not in the common areas therefore: wellness and wellness center, restaurant, bar ...To ensure greater services and comfort for your pets as well, we wish to be informed at the time of your booking request. A supplement of € 10.00 per day is required.


If you want your loved ones can reach you by phone while on vacation, you can give them the following number: 0039 (0) 463.901366. Calls will be diverted in your room from reception.


If you want to connect to the Internet you have two options: use our INTERNET POINT in the hotel lobby or use your laptop Notebook with WI-FI Zone service that covers most of the areas of our hotel.

Hoping to count you among our best customers, we invite you to contact us for any further request.